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If you have questions or complaints about
particular wireless phone plans, the handling of calls by a particular provider,
the fees charged, or similar service mt-mobileers, first try to resolve the
mt-mobileer with the service provider.
If you are unable to resolve the mt-mobileer
directly, you can file a complaint with the FCC. There is no charge for filing a
complaint. You can file your complaint using the on-line complaint Form 2000B
found on the FCC Web site at
www.fcc.gov/cgb/complaints.html. You can also file your complaint with the
FCC’s Consumer Center by e-mailing
fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or
1-888-TELL-FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554.
What to Include in Your Complaint
The best way to provide all the information
the FCC needs to process your complaint is to complete fully the on-line
complaint Form 2000B. If you do not use the on-line complaint Form 2000B, your
complaint, at a minimum, should indicate:
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your name, address, e-mail address, and phone
number where you can be reached;
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the telephone and account numbers that are the
subject of your complaint;
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the names and phone numbers of any companies
involved with your complaint;
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the amount of any disputed charges, whether
you paid them, whether you received a refund or adjustment to your bill, the
amount of any adjustment or refund you have received, an explanation if the
disputed charges are related to services in addition to residence or business
telephone services; and
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the details of your complaint and any
additional relevant information.
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