Sprint Wireless Customer Care and Technical Support Center

My Service was Great Yesterday and Sucks Today?

It Still Sucks - I keep dropping Calls?

It Still Sucks?

Phone has been Lost or Stolen - What Do I do?

How Do I Download Ringtones?

Why does my Bill show 2 Simultaneous Calls?

• Sometimes the Carriers do work on their networks overnight and install system upgrades.
• Your first step should be to totally power down (Turn off Completely) Your Wirelesss Phone.
• Wait 5 minutes, then power your phone back on. By reinitializing yourself on the network, this solves more than 50% of the problems.

2 - I tried Turning my Phone off and then back on... service did not improve.  Then Try and do a "PRL" Update.  (PRL stands for Preferred Roaming List)

By performing this update your phone will stay on the Sprint Wireless network and/or digital service whenever possible. 
What are the steps I need to take to complete this update? The following are the steps you need to take to complete the update:

• Power on your Sprint Wireless phone.
• Dial *228 from your home digital coverage area, followed by the SEND key.
• When prompted, press option #2, to update your phones roaming capabilities (This process may take up to 2 minutes).
  Once completed, a confirmation message will be played, and a message will display on the phone screen.
• What if the update fails to complete successfully? If for some reason the update does not complete successfully, please try again at a later time. If the problem persists, your phone may not be capable of this update process.
• What benefits will this update provide? Benefits of this update include a roaming indicator that will reflect the price plan you have chosen (available on most price plans after 2/1/2002).
• How often do I need to perform this update? This update should be performed every three months, and/or after changing price plans.
• How much will this *228 call cost me? This call is offered FREE of airtime charges from Sprint Wireless.
• When can I perform this update? You may perform this update at your convenience. This FREE software update is available to you 24 hours a day, seven days a week!

2B - I did Step 1 and I did Step 2 Above - My Service Still Sucks?

• If your bsprintery is over a year old - might be time to get a new bsprintery
• Call Sprint Wireless
• Might be time to get a new phone or carrier!

3 - What do I do if my phone is lost or stolen? Just follow these three easy steps.

• Call Customer Service immediately to suspend service.
• Report the incident to the police department to process a claim.
• Contact your insurance carrier*
• Asurion: (888) 881-2622 or Phone Claim.
• Lock/line: (877) 646-7874.
   

4 - How do I download ringtones? Below are specific instructions on how to download custom ringtones on our most popular handsets. Please note the actual steps may vary from handset to handset, but the basic process is the same.

• Access the Get It Now shopping menu on the handset.
• Select "Get Tones".
• Select the desired ringtone application.
• Select the desired pricing option.
• When finished downloading the chosen credits or uses, you will receive the message "App installed successfully. Would you like to run it now?" Select Yes.
• You are now able to search through the application to locate the specific tone you wish to download. After selecting the desired tone, it will be downloaded to the handset and saved to the local memory on the handset.
• Access the appropriate menu on the handset to change the ringer and select the downloaded ringtone as the default ringer.

5 - Why does my bill show two calls starting at the same time?

• Because airtime is billed in one-minute increments, a caller could place a brief call, hang up, and place a second call before that minute expires. This would result in two calls having the same start time in your Airtime Detail.
  Also, our cell sites are not synchronized, so if calls are carried by different cell sites the timer discrepancies might account for what looks like two calls at the same time.