Formerly NXTL Before Sprint Acquired them - Now
trades as " S"
Subscribers:
17 Million Subscribers - Since Sprint acquired
them they lost 3 Million Customers
iDEN postpaid subscribers are 12.3 million, 15.7 million including Boost
pre-paid, with an additional 1.6 million Power Source subs (these are dual mode
iDEN PTT / CDMA voice and data phones). as of 6/30/2008
Satisfaction Guarantee :
You may terminate service
for any reason within 30 days of activation. If you purchased equipment
from us at a promotional price at the time of activation, you must
return that equipment to avoid being assessed a $175 early termination
fee. You will remain responsible for your Activation Fee unless you
terminate service within 3 days of activation. You will also be
responsible for all applicable usage fees, prorated access charges,
taxes, surcharges or other charges that accrued to your account through
the termination date. If you paid a security deposit, it may take
between 30 and 60 days to process the return of your security deposit.
The charges for any service used on the account before the service
termination date may be applied against your security deposit.
Your Rights to
Change or End Your Service; Termination Fees;
Phone Number Portability:
Except as
explicitly permitted by this agreement, you’re
agreeing to maintain service with us for your
minimum term. (Periods of suspension of service
don’t count towards fulfillment of your minimum
term.) After that, you’ll become a
month-to-month customer under this agreement.
AN EARLY TERMINATION FEE WILL APPLY IF
YOU CHOOSE TO END YOUR SERVICE BEFORE BECOMING A
MONTH-TO-MONTH CUSTOMER, OR IF WE TERMINATE IT
EARLY FOR GOOD CAUSE. FOR SERVICE ACTIVATED
PRIOR TO 11/16/06, THE EARLY TERMINATION FEE IS
$175 PER WIRELESS PHONE NUMBER. FOR SERVICE
ACTIVATED ON OR AFTER 11/16/06, OR FOR LINES OF
SERVICE WITH MINIMUM TERMS EXTENDED ON OR AFTER
11/16/06, THE EARLY TERMINATION FEE IS $175,
WHICH WILL BE REDUCED BY $5 FOR EACH FULL MONTH
TOWARD YOUR MINIMUM TERM THAT YOU COMPLETE.
(The Early Termination Fee applies only to the
extent permitted by law. If you buy your
wireless phone from an authorized agent or
third-party vendor, you should check to see if
they charge a separate termination fee.) If you
terminate your service as of the end of your
minimum term, you won’t be responsible for any
remaining part of your monthly billing cycle.
Otherwise, all terminations by you
during a monthly billing cycle become effective
on the last day of that billing cycle.
You’ll remain responsible for all fees and
charges incurred until then and won’t be
entitled to any partial-month credits or
refunds. You may be able to take, or "port,"
your current wireless phone number to another
service provider. If you request your new
service provider to port a number from us, and
we receive your request from that new service
provider, we’ll treat it as notice from you to
terminate our service for that number upon
successful completion of porting. After the
porting is completed, you won’t be able to use
our service for that number. You’ll remain
responsible for any Early Termination Fee, and
for all fees and charges through the end of that
billing cycle, just like any other termination.
If you’re porting a phone number to us from
another company, we may not be able to provide
you some services, such as 911 location
services, immediately.
If Your
Wireless Phone is Lost or Stolen:
If your wireless
phone is lost or stolen, it is very important
that you notify us immediately for your own
protection, so that we can suspend your service
to prevent further usage. If your bill shows
charges to your phone after the loss but before
you reported it, and you want a credit for those
charges, we will investigate your account
activity. You do not have to pay the charges you
dispute while they are being investigated to
determine whether the charges resulted from
usage by someone not authorized to use the
phone. Further, if we haven’t given you a
courtesy suspension of recurring monthly fees
within the prior year, we’ll give you one for 30
days, or until you replace or recover your
wireless phone, whichever comes first. You may
need to provide further information regarding
the theft or loss if we ask for it.