LEAP Wireless Corporate Information

Cricket allows returns of phones within 30 days of the ship date.

Phones returned to Cricket will be inspected for damage and use.

Phones must be returned with 30 minutes or less of use (talk time) on the phone and must be in "like new" condition.

Phones that are returned in damaged or water damaged condition will not be accepted.

Accessories may not be returned to Cricket for a refund. All accessory sales are final.

Shipping charges and activation fees are non-refundable.

To return a phone for a refund, follow the instructions below.

Call Cricket at 1-866-384-4425 to request a Return Authorization (RA) number within in 30 days of the order date. Phones that are returned without an RA number will not be processed.
Pack the phone and included accessories (charger, battery, instructions, etc.) in its original box and shipping carton.
Write the RA number in several places on the outside of the package. This helps Cricket identify your package.
Packages must be mailed within 14 days of receiving an RA number. Please be sure to ship your package within the appropriate time frame.
Ship the package to:
Airwest
Dock 14
1251 Perry Road
Plainfield, IN 46168

Upon receipt, Cricket will inspect your package and determine your refund. Refunds may take up to 30 days.
 

a) If your wireless device is lost or stolen, you must immediately notify us by calling toll free 1-800-CRICKET (1-800-274-2538). You may also need to notify the provider of your phone replacement plan if you selected that coverage.

(b) You are responsible for all charges for Service provided to your Number until you notify us of a loss or theft. We will promptly suspend Service to your Number once you notify us your phone has been lost or stolen. You are still responsible for monthly Service charges incurred on your account prior to the time that you inform us that your phone has been lost or stolen. We may require you to provide evidence of the loss or theft, such as a police report or a sworn affidavit, and to sign other documentation regarding the loss or theft that we deem necessary. In addition, we may require that you change your Number. If the wireless phone is later found, we may require that you exchange it for another one before we reactivate your Service(s).

(c) Cricket offers optional phone replacement plan coverage for an additional charge. If you selected or are provided with coverage under the phone replacement plan, please note that it is provided and administered by a third party, not Cricket.