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ATT Wireless is continuously trying to improve their customer service.  A cornerstone of their service initiatives is immediate online care. Make sure you register for online customer care and have the ability to manage your account online.
 
Carrier: ATT Wireless   Some of the Most Common Questions and Solutions for ATT Wireless Customers
 

  • How do I update my account information?

  • How do I change my phone number?

  • Will AT&T automatically renew my wireless contract?

  • How do I view my current account information?

  • Can I change my phone number if I move to another city or state?

  • What is the security passcode required for My Account?

  • How can I add another line to my account?

  • What happens to my wireless service from AT&T if I move from one city to another?

  • What if I forgot my password for My Account?

  • How do I register for My Account?

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    Corporate Address: ATT has dozens of addresses - This is main address
         AT&T Mobility
    Glenridge Highlands Two
    5565 Glenridge Connector
    Atlanta, GA 30342

    1-800-331-0500
    1-866-241-6567 TTY/TDD

    		Payment Address
    Click Here to Find the Mailing Address for the Region in which you live
    Online Self Service Manage Your Account - Login Here

    Premiere Online Business Care: Login Here

    Manage Your Business Account - Login Here
     

    		 Register for Online Access to ATT Wireless
    Customer Service Customer Service
    Dial *611 from your cell phone
    1-800-331-0500
         		 Features Support: Click Here
    Sales Consumer: 1-888-333-6651
    Business: 1-866-429-7222
         		  
    Discounts Check to see if Your Eligible for a Discount based upon who you are employed by
         		  
    Phone Short Cuts Check your balance and last payment received
    Dial *BAL# (*225#) from your wireless phone. Spanish speaking customers dial *SAL# (*725#).
    Press the Send key.
    Within seconds, your balance is delivered via text message to your phone screen. You'll also see your next bill's due date as well as your last payment posted.
    Check your remaining minute balance
    Dial *MIN# (*646#) from your wireless phone. Spanish speaking customers dial *USO# (*876#).
    Press the Send key.
    Within seconds, the minutes remaining are delivered via text message to your phone screen. These minutes will be broken down by type.
         		 Make a payment
    Dial *PAY (*729) from your wireless phone. Spanish speaking customers, dial *PAGAR (*72427)
    Press the Send key.
    You'll get immediate access to our automated voice system. Follow the prompts to pay your current bill with a checking account, debit card, or credit card.
     
    Contacts for The Press Click Here for ATT Press Packages
         		  
    Government Contracts ATT Wireless Government Program Link to ATT's Government Contracts

    Link to AT&T State & Local Contracts

    Click to See ATT's WSCA Rates
    Lost Stolen Phone Policy

    As of 8/15/2008: ATT Terms and Conditions for Post Paid Service of Service

    IF YOUR PHONE IS LOST OR STOLEN
    You are not liable for charges you did not authorize, but the fact that a call was placed from your phone is evidence that the call was authorized. (California Customers see section "Unauthorized Charges to Your Phone".) Once you report to us that the Device is lost or stolen you will not be responsible for subsequent charges incurred by that Device. You can report your Device as lost or stolen and suspend service without a charge by contacting us at the phone number listed on your bill or at www.att.com/wireless. If there are charges on your bill for calls made after the Device was lost or stolen, but before you reported it to us, notify us of the disputed charges and we will investigate. You may be asked to provide information and you may submit information to support your claim. We will advise you of the result of our investigation within 30 days. While your phone is suspended you will remain responsible for complying with all other obligations under this Agreement, including, but not limited to, your monthly fee. We and you have a duty to act in good faith in a reasonable and responsible manner, including in connection with the loss or theft of your Device.

    Click here to see Process on Reporting Phone Lost or Stolen online:

     

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