Satisfaction Guarantee :
You may terminate service
for any reason within 30 days of activation. If you purchased equipment
from us at a promotional price at the time of activation, you must
return that equipment to avoid being assessed a $175 early termination
fee. You will remain responsible for your Activation Fee unless you
terminate service within 3 days of activation. You will also be
responsible for all applicable usage fees, prorated access charges,
taxes, surcharges or other charges that accrued to your account through
the termination date. If you paid a security deposit, it may take
between 30 and 60 days to process the return of your security deposit.
The charges for any service used on the account before the service
termination date may be applied against your security deposit.
If you subscribe to a Service for a fixed term and you terminate that Service before the expiration of the fixed term then you will be required to pay us an early cancellation fee as specified on your Service Order. If there is no early cancellation fee specified on your Service Order, then you will be required to pay $200 per line for any early cancellation. In addition, you remain liable for payment of all outstanding charges for all Services you used and Equipment you purchased from us prior to termination.
If Your
Wireless Phone is Lost or Stolen:
If your Service or Equipment is lost or stolen or fraudulently used, then you are responsible for all usage incurred before we receive notice from you of such loss or theft. You agree to cooperate in the investigation of fraud or theft and to provide us with such information and documentation as we may request (including affidavits and police reports).